Customer Service
Why the eBay Scream?
I wrote the blog post below about a week and half ago. I finally felt like posting it after responding to a blog post over at Senseless Sellers.
Here’s my response to that post on Senseless Seller’s blog.
Can you believe there are “successful” eBay sellers with attitudes like this one? What a complete disgrace to the reputation of what a seller, whether on eBay or anywhere else, should be! Could you imagine walking into Walmart or any other “successful” retailer and having them treat you this way. “Get your facts straight or get out”. What a joke!
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Turning a Negative Into A Positive
In a recent AuctionBytes survey question asking whether the new eBay feedback changes will have a positive or negative impact on their business, 98.7 percent of the 1,640 eBay sellers taking the survey responded “negative”.
98.7%… Are you kidding me? 98.7%…
I didn’t take this survey but I will be happy to count myself amongst the whopping 1.3% of survey respondents welcoming the new eBay feedback changes.
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eBay “Touchy-Feely” Days Are Over
“The elimination of true mutual feedback completely changes the culture of eBay for the worse.”
This is a quote taken from an experienced eBay seller’s newsletter in response to eBay feedback changes announced recently.
This eBay seller, author and entrepreneur is far more experienced with eBay and it’s history than I am and his opinion is one that I value. Is he right? My opinion would take far to long to fully explain so I’ll just say, “Yes and No.” What I do know is that gone are the days an eBay seller can leverage “whether or not” to issue positive eBay feedback based upon how their eBay customer, who has already paid, “treats” them.
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Package With Care
It’s a good thing all my packages are A.V.T. You never know when Ace will be delivering your packages.
Hi,
I received the Coffee press today, and it was a good thing that you did such a good job of packaging it because 1/4 of the shipping carton had been crushed during transit! I’m sure that if you hadn’t used a sufficient quantity of cushioning material then the glass carafe would have been broken for sure! Thanks very much for your excellent packaging job!!!
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The eBay Buck From Hell…..Part 2
In the last exciting episode of “The eBay buck from hell”…..Snidely Whiplash had just…..oh forget about it and go read it yourself.
In today’s episode……Nell Fenwick, the beautiful director of MarJan’s Marketing Department didn’t wait for me to ask a question, she chimed in right away with, “it might be smart Mr. Meany, I…I…I…mean Mr. McClean, to contact this disgruntled eBay buyer and try to get on his good side. This buyer will probably purchase the eBay item anyway and then let us have it right between the eyeballs with a fat juicy eBay negative feedback.”
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Positive Word About eBay
MY TAKE:
I just finished reading an article posted over at MSN entitled “Should eBay’s Meg Whitman resign?” and want to say a few positive words in defense of eBay.
Maybe it’s just me, but I don’t get all the “bitchin” about eBay. To read some of the comments posted by readers of that article and this eBay article at the New York Times, you’d think eBay had paid a hit man to kill their dear old Aunt Matilda. Yumpin Yimminees….what drives an eBay seller’s frustration level to these heights?
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Find a Unique Selling Practice (USP) - A Customer Story
I was wondering when this was going to happen. In almost two years and 5,000 packages shipped out to my eBay customers, the USPS has not lost one of my packages. Looking at the big picture of what the USPS is responsible for handling they do a very nice job.
Yes, I’ve had to correspond with customers concerning packages they thought were lost and advise them to contact their local Post Office but they have always found the package at the Post Office.
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